1&1.com rt ver 3.1.5 expired?

deltat1 · **Joined:** Thu Jul 14, 2005 9:55 am **Posts:** 4

Hi,

I've been running Ranking Toolbox 3.1.5 from you with license through 1&1.com but today it told me:

This trial version has expired!

I've already read your sticky note about installing the latest version which I believe I already have: version 3.1.5 right?

What should I do?

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

Can you please send us your unlock code to support@acebit.com ? We will check it there and send you a new one if needed. Thanks a lot in advance!

_________________
Best regards
Acebit - Support -

deltat1 · **Joined:** Thu Jul 14, 2005 9:55 am **Posts:** 4

I have just sent you an email with the details that you requested.

apmillard · **Joined:** Fri Sep 30, 2005 3:21 am **Posts:** 5

I'm having the same problem. I also got my copy of the product via 1and1. I read your sticky note, went through the tedious process of upgrading to 3.1.5.0, requesting activation code, waiting for email, entering activation code, entering registration code only to find that it made no difference. I still get an error saying invalid registration code.

What should I do next?

AceBIT - Support · **Joined:** Thu Mar 27, 2003 9:53 am **Posts:** 1584

Hello,

could you also please send us your license number (= unlock code) to support@acebit.com? We will check this here then.

apmillard · **Joined:** Fri Sep 30, 2005 3:21 am **Posts:** 5

I have just sent the unlock code as you requested.

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

Thanks a lot. Our colleagues will answer you as soon as possible.

_________________
Best regards
AceBIT - Support -

apmillard · **Joined:** Fri Sep 30, 2005 3:21 am **Posts:** 5

AceBIT Support wrote:

Hello,

Thanks a lot. Our colleagues will answer you as soon as possible.

_________________
Best regards
AceBIT - Support -

Two weeks later but I've not heard anything further from AceBIT. Has my issue got lost somewhere?

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

Normally you should get a reply to your e-mail within 24 hours, so maybe your e-mail or our answer got lost somewhere. Can you please send it again? Thanks a lot in advance!

________________
Best regards
AceBIT - Support -

apmillard · **Joined:** Fri Sep 30, 2005 3:21 am **Posts:** 5

So almost another two weeks pass since I sent the code the second time and I still have not heard anything. I used the support @ acebit.com address. Can you suggest another address that will be more responsive?

thanks in advance.

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

This is very strange. Are you sure our reply is not blocked by your spam filter? Can you please tell us your e-mail address?

________________
Best regards
AceBIT - Support -

apmillard · **Joined:** Fri Sep 30, 2005 3:21 am **Posts:** 5

I have never found one of my outgoing messages to be blocked by a spam filter. However, I have sent you a reply by PM instead. Please confirm when you have found it. Thanks.

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

we sent you an e-mail to the address you provided via private message.

_________________
Best regards
AceBIT - Support -

AceBIT

1&1.com rt ver 3.1.5 expired?

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