1&1 generated unlock code returns "Invalid code&quo

rocketman · **Joined:** Tue Sep 28, 2004 11:54 am **Posts:** 2

I bought my 1&1 package back in March and just got around to reviewing Hello engines. Unfortunately the recently generated unlock code doesn't work (Invalid code message).

your website indicates it might be out of date. I have made TWO requestd to the support email address but to date have not had a reply - not even an auto-reply to say you are working on my case.

PLEASE HELP The package is required for a time criticalsubmission (I may already be too late.

Oh yes, and if anyone in the uk needs fireworks for the Bonfire season, go to http://www.pfc.masterpieces.org.uk

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

normally we answer emails within 24 hours. But as you have not received any answer until now something seems to have gone wrong. Could you please tell us the exact date of your email, or could you please send it again? Sorry for the troubles caused.

rocketman · **Joined:** Tue Sep 28, 2004 11:54 am **Posts:** 2

First email Mon 27-Sep-04 14:18 gmt
second email Tue 28-Sep-04 10:11 gmt
Also, I called Germany around 12:30gmt

here is the text of the (2nd) message:

This matter is most urgent. We are in the fireworks industry and must notify the engines soon because of our November 5th deadline

Hello,

I purchased a package from 1 & 1 which includes hello engines. The unlock code doesn't work. your website suggests it may have expired.

Hello.Engines version number is 3.2.9.4
Old unlock code is 63394EA6657BAAC2

Could I have a new unlock code please.

Regards,
Maurice Bent

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

Have you still problems with the software or did you already got a response from our email support?

TD · **Joined:** Tue Aug 09, 2005 9:46 pm **Posts:** 7

Hi I have the same problemS.
1/ mine renerwl wont activate
2/ no one seems to aswer my questions (email or phone to Germany)

Vorsprung deuch Technik is not their saying.
and it's not customer service either.

AceBIT Support · **Joined:** Thu Mar 27, 2003 9:56 am **Posts:** 738

Hello,

Sir, it wont speed up things if you open all threads related to this issue again. Please concentrate on your original posting, we will try to solve your problem there. Thanks a lot for your understanding.

________________
Best regards
AceBIT - Support -

PS: We always answer all e-mails, but dont offer any telephone support.

AceBIT

1&1 generated unlock code returns "Invalid code&quo

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