AceBIT

My original post of July 16 remains unanswered. The clipboard does not hold the info long enough to position the cursor. PDPro 3.2.3, The lightning bolt is active. I have used times from the default (30 secs) to as much as 5 minutes to no avail. The problem exists with all sites.

Entering the user name and p/w one at a time works fine. The auto login, as noted, does not. I would appreciate some assistance here assuming there is an answer.

Hello,

unfortunately we have not been able to reproduce this problem here. When the lightning bolt is active, how long does it then stay active and when does it change to the normal mouse pointer?

In the Options, at the tab Actions, do you have checked the option "Go to password URL first"? If so, could you please uncheck this option and try again if you have not done this already?

Can you please tell us which operating system you are using?

Best regards

Christiane,

the lightening bolt stays active for approximately 2 seconds.

The "Go to URL first" box is not checked.

Windows XP Home SP3 fully patched.

Hello,

there are several methods of auto-complete, maybe you can test the other ones, especially "Keyboard" - this method should work even when the clipboard is unavailable.

Best regards

Christiane,

I will try CTRL Q and see what happens. I'll let you know. Thanks.

Mike

Christiane,

F6 highlights the url address.

CTRL+Q does nothing.

So, auto-complete is still non-functional. Any further thoughts? It seems that I will have to drag and drop user name & password as I have been doing. I really would like PDPro to work as it use to. Are they any registry keys that should be looked at and modified?

Hello,

could you please right-click on a password and chose "Modify" and then go to the Advanced tab? There you can chose the auto-complete method. You have 3 options: Clipboard I, Clipboard II and Keyboard. We would ask you to select Keyboard and try it again, normally there should be no problems with this.

Best regards

Christane,

No joy in Mudville. I have tried your suggestion on three different passwords. Same result: (1) CTRL+Q does nothing, (2) The clipboard closes within 2 seconds of the cursor entering the target window. Obviously not enough time to navigate to the target field. (3) Changing the time limit on the clipboard from the Options tab has no affect.

Unless I do not understand the Keyboard method and the use of CTRL+Q that method simply does nothing.

In setting the auto complete method to "Keyboard" I tried using both the "Lightening Bolt" with the cursor and CTRL+Q. Neither would auto-complete. I assume that the keyboard shortcut is used with the cursor in the appropriate starting field with the password selected.

Mike

Hello Mike,

to use the auto complete sequence, the key F6 has to be used. When you are using "Keyboard" as auto complete method, the user name, password and other fields are inserted into the target windows using emulation of keyboard typing.

When the website where you want to log in is opened and when you have opened Password Depot or when the program is in top bar mode, you can choose the password which you want to enter and then you just need to press F6 or the lightning bolt and then you place the mouse pointer in the first field for the log in and then these fields should be completed.

If this still does not work, could you please explain in detail what you are doing to use the auto complete sequence?

Best regards

Hello, Christiane,

That is exactly the procedure being used. The problem is as soon as the cursor enters the browser window, the clipboard closes within 2 seconds. The only way I can get auto complete to work is to position the top bar immediately adjacent to the first field to be completed. That allows enough time to position the cursor and all goes well. As noted in prior post, changing the time before the clipboard erases the contents has no affect.

I read the help file so I understand the differences among the three auto complete methods. What is still not clear is the use of the keyboard combination CTRL Q. No matter where I try that from it has no affect either. My guess is that the clipboard closes almost immediately (within 2 seconds) upon entering a browser window.

Mike

Hello Mike,

the keyboard combination CTRL+Q is only thought to edit an existing auto complete sequence but not to use the sequence and to fill in the fields on a website. To use an auto complete sequence you have to use F6. When you have chosen "Keyboard" as auto completion method, the clipboard does not have anything to do with the auto completion, that is why it should work when you have chosen "Keyboard" in the "Advanced" tab in the "Modify" password dialogue.

Instead of using F6 you can also use the lightning bolt when you have chosen "Keyboard" as auto completion method.

Best regards

Hi, Christiane,

If as you say, "the keyboard combination CTRL+Q is only thought to edit an existing auto complete sequence but not to use the sequence and to fill in the fields on a website.", how can the keyboard method be used as an "auto completion method"? That makes no sense. Besides, as noted previously, I have used both F6 and the lighting bolt when using "Keyboard" as the auto completion method. The documentation says to use CTRL+Q in this case. Problem is that CTRL+Q does nothing.

If I understand what you are saying, with the keyboard method selected for auto complete, I can use either F6 or the lightning bolt to initial the procedure. Where should the cursor then be when pressing CTRL+Q? I have tried placing the cursor everywhere that makes any sense. Does not matter. Nothing happens and auto complete does not occur.

Mike

Hello Mike,

the "Keyboard" method can be use for auto completion as the user name and password is entered with the emulation of keyboard typing. CTRL+Q is only thought to edit an existing auto complete sequence but not to enter the data, for this only F6 has to be used.

I want to give you a short list which steps have to be taken to fill in the fields for user name and password when "Keyboard" is chose as auto complete method at the Advanced tab in the Modify dialogue of a password.

1. Password Depot is in top bar mode.
2. Chose the password which you want to enter.
3. Click on the globe in the Password Depot top bar -> the website for the chosen password will be opened.
4. Press F6 or click the lightning bolt in the top bar -> your mouse pointer now has a small lightning bolt.
5. Click with your mouse in the first field on the website, for example in the field for the user name.
6. Now Password Depot will fill in the data for user name and password and you will be logged in.

As you see, CTRL+Q is not used at all to log in a website using the auto complete sequence.

Best regards

Good morning Christiane,

I understand what you are saying. The problem with your steps is #5. As I have told you over and over, the lightening bolt disappears (the clipboard terminates) within 2 seconds of the cursor entering a browser window. You can click in a field all you like but with the clipboard empty or inoperative nothing will happen. That is the problem. The clipboard will not stay active no matter what the setting in "Options, clipboard". Any of the three methods of completing auto complete work if the top bar is place adjacent to the first field to be filled in. That is the only way to navigate to the field before the clipboard terminates. So, the question is how to correct that.

Mike

Hello Mike,

could you please send us the file pwdepot.cfg by e-mail to support@acebit.com? This file is located in the following directory:
C:\Users\<USERNAME>\AppData\Roaming\AceBIT\Password Depot 3\ - under Windows Vista
C:\Documents and Settings\<USERNAME>\Application Data\AceBIT\Password Depot 3\ - under Windows XP

Which operating system are you using? What is your screen resolution and do you use a second monitor?

Best regards

Christiane,

It has been sent. You should already have it. I look forward to your reply.

Thanks and good luck,

Mike

Hello Mike,

yes, we received your e-mail and we will reply as soon as possible.

Best regards

Hi, Christiane,

Well, it appears from your latest reply that you are as stumped as I. The solutions must await a future release. Maybe then things will be back to how they were.

Thanks for your efforts just the same. If anything new pops up, let me know.

Mike