AceBIT

All my essay questions are being truncated to about 90 chars. The full text is included in the returned emails but chopped off when imported into Winsurvey's database component.

I'm using WinSurvey 2003 (build 1.030).

Any help would be appreciated as surveys are pretty useless without a viable essay question option.

I hope that AceBit is answering this question very soon, since I've the same problem here, resulting in a pretty useless survey at this moment.

Hi,

I've sent in a support ticket too so will let you know if I find a resolution.

I'm using 2003 (which is pretty buggy), it looks like it might have been fixed in 2005


but I don't want to fork out money for a 'bug fix' (the problem with the cell widths in 'Choose One per Topic' questions is a problem I have too!).

Well it doesn't appear that they're interested. I've sent in two support tickets about this and not heard a peep out of them!

Hello,

usually we try to answer support tickets in 24h. Please try to update to the actual version 1.0.5.0 by clicking the WinSurvey smybol in the upper left corner and then "Live-Update". Does this problem still exists in the actual version?

____________________
Best regards,
- AceBIT Support -

Hi,

The version I have is 1.030 which come on a coverdisk, it's a full version but does not require an unlock code (just an activation code).

If I use liveupdate to update to 1.050 rather than patch the existing installation it appears to install a new version which then needs an unlock code to stop being a trial version.

Hello,

usually also with this version the live-update should work fine. Anyway, could you please send us an eMail to support@acebit.com, then we will be able to send you a special unlock code for your version of WinSurvey.

Thanks so much, updating to 1.050 has indeed solved the problem (although I did need to re-create the database file and re-import responses).

Thanks again for all your help!