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Can you please inform us, why you think there is a bug with the activation process?
To unlock your software, do as follows:
1. In the upper field enter the unlock code which was sent to you. (If you got Hello Engines! via 1&1, you will find your unlock code in the customer menu of 1&1 under Software&Licences. The code is called licence number.)
2. Fill in all the fields (always use the same email address).
3. Request the activation key (button "Request activation key").
4. In the lower field, enter the activation key which was sent to you in another email.
5. Please activate your program now.
Now you can use the full version!
Of course you need a working internet connection and all firewalls should be disabled or at least allow Hello Engines! to access the internet.
Please also note the following difference between the activation key and the unlock code:
- The unlock code is sent to you after having ordered the software.
- The activation key is requested in the software by clicking the "Request activation key" button.
The unlock code was personally created for you and allows you to unlock your software to full version. Please save your unlock code in safe custody, as it is required for unlocking the software.
The activation key is generated automatically by our server and it is sent to you by email. Please request a new activation key whenever you unlock the software anew. Do not store your activation key as it can be changed at any time.
Please make sure that you have entered the activation key and the unlock code into the corresponding fields when unlocking your software.
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