This forum is designated to discuss AceBIT SEO Professionals Suite/Hello Engines! Professional.

Problem with Google

Postby struan » Fri Aug 22, 2008 8:03 am

Hello,

For the past couple of days Hello Engines is not returning any results from Google (any Google domain) when running a ranking report. Other search engines work fine. We use HE sparingly and always in Engine Friendly Mode and can use Google search normally so we haven't been IP blocked for flooding. We use the latest code version and the latest database. Our keywords are front page results, and HE has happily caught them for the past six months.

Any advice? I hope the HE user agent string hasn't been blocked!
struan
Rookie
Rookie
 
Posts: 4
Joined: Fri Aug 22, 2008 7:54 am

Re: Problem with Google

Postby Katrin (AceBIT-Team) » Fri Aug 22, 2008 9:19 am

Hello,

Thank you for informing us!

We are aware of this problem with Google and have given it high priority. Currently, we are working on a database update for Hello Engines! and Ranking Toolbox, which will be released very soon.

Best regards
Katrin (AceBIT-Team)
 

Re: Problem with Google

Postby Katrin (AceBIT-Team) » Fri Aug 22, 2008 11:01 am

Hello,

Please download the latest database update and restart the program.

Can you confirm that it is now working?

Best regards
Katrin (AceBIT-Team)
 

Re: Problem with Google

Postby struan » Fri Aug 22, 2008 11:54 am

That's it working again, Katrin.

Thanks very much!
struan
Rookie
Rookie
 
Posts: 4
Joined: Fri Aug 22, 2008 7:54 am

Re: Problem with Google

Postby struan » Mon Sep 15, 2008 2:37 pm

Hey guys,

The problem in my original post seems to have re-occurred.
struan
Rookie
Rookie
 
Posts: 4
Joined: Fri Aug 22, 2008 7:54 am

Re: Problem with Google

Postby Support (AceBIT) » Tue Sep 16, 2008 8:32 am

Hello,

which database version do you have installed now? If it is not version 4.0.7, we would ask you to update the database using the integrated Update Manager. Does it then work?

Best regards
Support (AceBIT)
 

Return to AceBIT SEO Professionals Suite

Who is online

Users browsing this forum: No registered users and 1 guest

Who is online

In total there is 1 user online :: 0 registered, 0 hidden and 1 guest (based on users active over the past 5 minutes)
Most users ever online was 100 on Sun Jul 15, 2007 9:38 pm

Users browsing this forum: No registered users and 1 guest