AceBIT

With version 3.0 I used to be able to upload to my 1&1 site without problems. Now when I attempt, it always fails. I upgraded to version 3.1.1 but all uploads continue to fail. Later attempts indicate that the file is already on the site at 0k, and I choose overwrite but it doesn't work. Thank you

Hello,

unfortunately we can'r reproduce this here. Does this happen for all files, or only for specific file, like for example only for large ones or something like that? Is there any error message in the log, and did you also try uploading to a different server than the one from 1&1?

I don't have any other ftp sites to try on.

Here are some messages in the log

> PASV
< 227 Entering Passive Mode
> LIST -al
< 150 Opening ASCII mode data connection for file list
< 226 Transfer complete.
! 883 bytes sent/received in 0 seconds (7064 Bytes/sec)
! Connecting for upload/download...
< 220 FTP Server ready.

> PASV
< 227 Entering Passive Mode
> STOR /ddx/index.html
< 150 Opening ASCII mode data connection for /ddx/index.html
< 421 No Transfer Timeout (600 seconds): closing control connection.
< 999 Unexpected session disconnect with error code: 10053!
! Connecting for upload/download...
< 220 FTP Server ready.

> PASV
< 227 Entering Passive Mode
> LIST -al
< 150 Opening ASCII mode data connection for file list
< 226 Transfer complete.
! 883 bytes sent/received in 0 seconds (14015 Bytes/sec)

Hello,

do you use any firewall on your system? Could you please try if the same happens when you disable the firewall for some seconds while you try uploading? Dies is make any difference if you enable or disable the "passive" mode for the connection?

I added the Wise FTP program to the xp sp2 firewall exception list, and now it works! thanks for your help

I am also having the same problem with wise 3.0. however my Cute 7 home (30 day trial) worked fine untill it ran out. I have switched my Zonealarm fire wall off. but any file I transfer fail
instantly ...

NB: I have also updated to V3.1 and still get the same......

please help

Hello TheNostradamus,

did you add the Wise FTP program to the Windows XP SP2 firewall exception list? Could you please post an excerpt of your FTP logfile in which the error occurs?

____________________
Regards,
AceBIT - Support -

I am getting the same problems uploading to my 1&1 website. I have placed WISE FTP as an exception on my Windoxs XP Firewall but still get the problem. I have also turned the firewall off on my router but still the problem persists. The only option I have is to upload files via the webfiles section on the 1&1 website. Not ideal. I would appreciate any help/ideas you may have to correct this problem. It does stem from when I installed my Linksys Wireless-G Router but I have double checked all settings and cannot find any problem with the settings.

Hello,

could you please also send us an excerpt of your FTP log?

Mysteriously it has started to play again! Thanks for getting back to me - that must have done the trick.

Spoke too soon. Just failed again. Here's the log:

! Connecting to aaf-sea.co.uk...
< 220-Microsoft FTP Service
< 220 NTXPW09
> USER u35335812
< 331 Password required for u35335812.
> PASS (hidden)
< 230-FTP Server
< 230 User u35335812 logged in.
> SYST
< 215 Windows_NT
> PWD
< 257 "/u35335812" is current directory.
> PASV
< 227 Entering Passive Mode (82,165,55,65,4,239).
> LIST
< 125 Data connection already open; Transfer starting.
< 226 Transfer complete.
! 778 bytes sent/received in 0 seconds (2768 Bytes/sec)
> CWD /u35335812/aaf-sea
< 250 CWD command successful.
> PWD
< 257 "/u35335812/aaf-sea" is current directory.
> PASV
< 227 Entering Passive Mode (82,165,55,65,4,250).
> LIST
< 125 Data connection already open; Transfer starting.
< 226 Transfer complete.
! 1189 bytes sent/received in 0 seconds (5429 Bytes/sec)
! Connecting for upload/download...
< 220-Microsoft FTP Service
< 220 NTXPW09
> USER u35335812
< 331 Password required for u35335812.
> PASS (hidden)
< 230-FTP Server
< 230 User u35335812 logged in.
> TYPE A
< 200 Type set to A.
> CWD /u35335812/aaf-sea/
< 250 CWD command successful.
> PASV
< 227 Entering Passive Mode (82,165,55,65,5,48).
> STOR kev.jpg
< 125 Data connection already open; Transfer starting.

and that is were it stays. No upload.

Hello,

unfortunately we are absolutely not sure why this happens. Could you please also send us the exact version number of the WISE-FTP you have installed? You can find this information in the Help -> About menu.

Version 3.0, 3.0.0.7

Hello,

please update to the actual version 3.1 of WISE-FTP. You can do this by selecting the menue "File" -> "Live Update".

Does the problem still exists?

_______________
Regards
- AceBIT Support -

That seems to have done the trick. Thank you.

I thought the problem had been cured only to find the program is stalling again / locking up. I am now using version 3.1.1 and receive the following log info:

! Connecting to aaf-sea.co.uk ... (07/12/2005 11:01:02)
< 220-Microsoft FTP Service
< 220 NTXPW09
> USER u35335812
< 331 Password required for u35335812.
> PASS (hidden)
< 230-FTP Server
< 230 User u35335812 logged in.
> SYST
< 215 Windows_NT
> PWD
< 257 "/u35335812" is current directory.
> PASV
< 227 Entering Passive Mode (82,165,55,65,15,145).
> LIST
< 125 Data connection already open; Transfer starting.
< 226 Transfer complete.
! 778 bytes sent/received in 0 seconds (3832 Bytes/sec)
> CWD /u35335812/aaf-sea
< 250 CWD command successful.
> PWD
< 257 "/u35335812/aaf-sea" is current directory.
> PASV
< 227 Entering Passive Mode (82,165,55,65,15,155).
> LIST
< 125 Data connection already open; Transfer starting.
< 226 Transfer complete.
! 1237 bytes sent/received in 0 seconds (6579 Bytes/sec)
> CWD /u35335812/aaf-sea/db
< 250 CWD command successful.
> PWD
< 257 "/u35335812/aaf-sea/db" is current directory.
> PASV
< 227 Entering Passive Mode (82,165,55,65,15,159).
> LIST
< 125 Data connection already open; Transfer starting.
< 226 Transfer complete.
! 164 bytes sent/received in 0 seconds (953 Bytes/sec)
> DELE /u35335812/aaf-sea/db/chat.mdb
< 250 DELE command successful.
> CWD /u35335812/aaf-sea/db
< 250 CWD command successful.
> PWD
< 257 "/u35335812/aaf-sea/db" is current directory.
> PASV
< 227 Entering Passive Mode (82,165,55,65,15,162).
> LIST
< 125 Data connection already open; Transfer starting.
< 226 Transfer complete.
! 115 bytes sent/received in 0 seconds (566 Bytes/sec)
! Connecting for upload/download...
< 220-Microsoft FTP Service
< 220 NTXPW09
> USER u35335812
< 331 Password required for u35335812.
> PASS (hidden)
< 230-FTP Server
< 230 User u35335812 logged in.
> TYPE A
< 200 Type set to A.
> CWD /u35335812/aaf-sea/db/
< 250 CWD command successful.
> PASV
< 227 Entering Passive Mode (82,165,55,65,15,177).
> STOR /u35335812/aaf-sea/db/chat.mdb
< 125 Data connection already open; Transfer starting.


This is where the program locks up and goes no further. Do you have any ideas?

Hello,

does the internet connection still exists after such an "hang up"? Do you have similar problems with your internet connection in general, or only while using WISE-FTP? Does this issue occurs only at a specific FTP site?

Please send us a more comprehensive log with a short description via mail at support@acebit.com.

________________________
Regards,
- AceBIT Support -