AceBIT

hi

I'm having problems running Hello Engines S4 on my Vista Home Prem. Every time i start the program Vista tells me the program has stoped working.

I've un-installed HE4 and installed the latest version from the website v4.5 but still getting the same thing, i've un-installed again and cleaned my reg. and re-installed, but still the same thing, HE4 not responding.

I've also tryed to run it as Administrator and tryed different Compatibility modes, but still no luck.

How do i fix this, it's driving me mad. Please help !!!!

This is what Vista tells me about it :

[/quote]

please, someone, i still can't get this to work and i've resently paid for my new subscription.

help

Hello,

Have you tried to run the installer file he4std.exe "as Admin", so that the complete installation is done as administrator? What firewall and antivirussoftware is installed on your computer?
You told us, that " i've resently paid for my new subscription", we assume that you using Hello Engines for some time now. Have you recently changed your operating system to Windows Vista? Was this a clean install on a formated harddrive or some kind of upgrade installation of an existing Windows?

_____________________
Best regards
Mirko - AceBIT - Support

hi

I re-installed HES4.0.5 as Admin, but still i get the same problem, this is a brand new PC that came with Vista Home Prem installed on a formated hard drive, i use Norton Internet Security 2007

When i un-install HES4.0.5 it does not remove 1 of the files, called HE.INI and inside the file i get this text.



Hope that helps somehow, please i need get get this working.

And again, this is what Vista Tells me, the program does not even start at all, when i run the .exe it just goes straight to the (Stopped Working Report Box) :

Hello,

we will forward your Problem to the responsible Productmanager and will contact you here again as soon as we got an answer

regards
AceBIT Support

Gunnar

hi

I just tryed to run Wise FTP and got the same problem i have with HE

Vista tells me this



Come on guys, Vista has been out for ages, please fix me, i realy like your software and need it. If i can't get a fix soon, i'll have to go and use some other software company.

please guys, it's been 24 days since i asked for help and still nothing.

Hello,

since you get this error message with both programs, we assume this is a problem with your operating system, maybe hardware. Have you enabled the Data Execution Prevention (DEP) on your computer? Maybe it will help to disable DEP for WiseFTP and Hello Engines here:

1. Open System by clicking the Start button Picture of the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking System.

2. Click Advanced System Settings. Administrator permission required If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

3. Under Performance, click Settings.

4. Click the Data Execution Prevention tab, and then click Turn on DEP for all programs and services except those I select.

5. Select the check box next to the program that you want to turn off DEP for, and then click OK.
If the program is not in the list (we assume its not), click Add. Browse to the Program Files folder, find the executable file for the program (wise_ftp.exe and helloengines.exe), and then click Open.

_____________________
Best regards
Mirko - AceBIT - Support

Hi

Thanks allot for all your help, i don't know if this will solve the problem, but i got so sick of this problem, so i re-installed a fresh copy of Vista and my problems where solved. Both programs runs perfect now.

As you say, it was something in my OS

ACE-BIT RULES

PS: Thanks for making such great software, it's worth every peny. It is every bit an ACE

Hi, me again

After a few days, your software started doing the same thing again, keeps crashing on me, i followed the advice given in post above and it sorted the problem.

Thanks again.