AceBIT

I've been using Wise-FTP for years and it's worked fine before, but lately I haven't been able to access the files on my website any more. I'm still able to upload files into the root directory, but when I try to refresh the file list or get into one of the folders I have set up, I get disconnected. Here are a couple of logs:

! Connecting to virtual-twilight.com...
< 220 FTP Server ready.
> USER u35895555
< 331 Password required for u35895555
> PASS (hidden)
< 230 User u35895555 logged in
> SYST
< 215 UNIX Type: L8
> PWD
< 257 "/" is the current directory
> PORT 192,168,0,197,192,11
< 200 PORT command successful
> LIST
< 150 Opening ASCII mode data connection for file list
< 226 Transfer complete
! 3167 bytes sent/received in 0 seconds (12668 Bytes/sec)
> CWD /greece
< 250 CWD command successful
> PWD
< 257 "/greece" is the current directory
> PORT 192,168,0,197,192,13
< 200 PORT command successful
> LIST
< 999 Unexpected session disconnect with error code: 10053!

! Connecting to virtual-twilight.com...
< 220 FTP Server ready.
> USER u35895555
< 331 Password required for u35895555
> PASS (hidden)
< 230 User u35895555 logged in
> SYST
< 215 UNIX Type: L8
> PWD
< 257 "/" is the current directory
> PORT 192,168,0,197,192,130
< 200 PORT command successful
> LIST
< 150 Opening ASCII mode data connection for file list
< 226 Transfer complete
! 3167 bytes sent/received in 0 seconds (10150 Bytes/sec)
! Connecting for upload/download...
< 220 FTP Server ready.
> USER u35895555
< 331 Password required for u35895555
> PASS (hidden)
< 230 User u35895555 logged in
> TYPE A
< 200 Type set to A
> CWD /
< 250 CWD command successful
> PORT 192,168,0,197,192,132
< 200 PORT command successful
> STOR todo.txt
< 150 Opening ASCII mode data connection for todo.txt
< 226 Transfer complete
! 3 bytes sent/received in 0 seconds (3 Bytes/sec)
> TYPE A
< 200 Type set to A
> PORT 192,168,0,197,192,133
< 200 PORT command successful
> NLST -la todo.txt
> CWD /
< 250 CWD command successful
> PWD
< 257 "/" is the current directory
> PORT 192,168,0,197,192,134
< 200 PORT command successful
> LIST
< 999 Unexpected session disconnect with error code: 10053!

I'm running Vista Ultimate. I've tried uninstalling and reinstalling the program and it hasn't helped. Please give me some ideas for what I can try. I'm not the most technologically advanced person, so I don't want to have to learn to use a new FTP program.

Hello,

Some servers disconnect automatically after a certain period of time if they do not receive commands from the client. This helps avoid unnecessary reduction in server performance. The server never disconnects when a transfer is in progress. It only disconnects if the client and the server have not communicated for a specific period of time as defined by the server administrator.

Another possible reason is the configuration of WISE-FTP. Check Maintain connection at "idle" under Preferences > Advanced.

By the way, what version of WISE-FTP are you using? Please make sure you have the updated version. Last Build was 3.1.1

Best regards,
AceBIT Support

AceBIT Support

Updating to version 3.1.1 would be very useful to me. I have Version 3.0 (3.0.0.7) and it does not have the ability to update the view of on-line folders with 1600 or so files. I get a listing error which slows things down immensely. I had updated my original copy to a version which eliminated that problem but after a computer problem I had to redownload Wise FTP and could only the download the earlier version. What is the link for version 3.1.1 please. Thanks in advance.

AceBIT Support
I just used the File > Live Update link in hopes that would get me updated to version 3.1.1. Wrong. It updated me to version 3.0.0.18. It also added the following Unregistered trial version 30 days left of 30. How do I get that corrected? I am a registered user having purchased a copy some years ago. Help! Help! I have found Wise FTP a good program except for the problem which went from solved to unsolved. I'd like to get a properly updated copy which doesn't have me on a 30 day death notice! Thanks.