AceBIT

I am using Wise ftp version 3.0,3.0.0.7 and have Vista Home Premium OS. When I log into my user account I get an error message 'stream read error' and it seems to be from the scheduler. I am the admin of this computer and have installed the software using admin privileges.

The scheduler seems to also be a problem for other users on the same computer. When they log off of their accounts, they get 2 messages: "Access violation at address 004046EC in Module 'WF_Scheduler.exe'. Write of address 00000000C" and "Access violation at address 004CA8EI in module 'WF_Scheduler.exe', Read of address 00000004."

I have tried to do a live update but get an "Unable to write to C:\Program Files\AceBIT\WISE-FTP\verinfo.inf" This may be a second seperate concern as I had even tried turning off my firewall at the time and it wouldn't work.

Any help would be greatly appreciated,

MrBob38

Hello,

Sorry for the late reply.

This might indeed be a problem with an out-dated version of Wise-FTP - did you get the program from one of our partners like 1&1 or did you order it from our homepage? In the second case, you can download the latest version 3 (3.1.1) from our homepage: http://www.wise-ftp.com/download/previous.htm and unlock it with your unlock key, if this should be necessary. If you got it from one of our partners, we would ask you to write an email to our support to get the latest version: support@acebit.com.

Best regards

Thanks for the reply. I did get the software from 1&1 but I did find the problem. I found in one of your forums that you have to turn off the "Protected Mode" for the browser. I tried this and the files downloaded without a problem.

thanks katrin

I'm back. . . Where have I heard that before?? Anyway, It seems there is still a problem with the scheduler. I have 3 other users on the computer and they are always getting error messages when they log off. IT seems the scheduler is in the taskbar and you have to acknowledge the problem before it lets you off.

When I open the options and try to deselect the "run at windows startup" box, I get the error message - access violation at address 004046EC in Module 'WF_Scheduler.exe' Write of address 0000000C.

As the user tries to log off the message "This program is preventing you from logging off" appears. I am currently using Version 3.0.0.7,3.0.0.7 which I downloaded from 1&1 and I believe it is the most current one availible

Hello,

we have answered you by private message.

Best regards