Wise-FTP Scheduler "Stream read error"

MrBob38 · **Joined:** Sat Dec 29, 2007 1:39 pm **Posts:** 3

I am using Wise ftp version 3.0,3.0.0.7 and have Vista Home Premium OS. When I log into my user account I get an error message 'stream read error' and it seems to be from the scheduler. I am the admin of this computer and have installed the software using admin privileges.

The scheduler seems to also be a problem for other users on the same computer. When they log off of their accounts, they get 2 messages: "Access violation at address 004046EC in Module 'WF_Scheduler.exe'. Write of address 00000000C" and "Access violation at address 004CA8EI in module 'WF_Scheduler.exe', Read of address 00000004."

I have tried to do a live update but get an "Unable to write to C:\Program Files\AceBIT\WISE-FTP\verinfo.inf" This may be a second seperate concern as I had even tried turning off my firewall at the time and it wouldn't work.

Any help would be greatly appreciated,

MrBob38

Katrin (AceBIT-Team) · **Posted:** Fri Jan 04, 2008 8:17 pm

Hello,

Sorry for the late reply.

This might indeed be a problem with an out-dated version of Wise-FTP - did you get the program from one of our partners like 1&1 or did you order it from our homepage? In the second case, you can download the latest version 3 (3.1.1) from our homepage: http://www.wise-ftp.com/download/previous.htm and unlock it with your unlock key, if this should be necessary. If you got it from one of our partners, we would ask you to write an email to our support to get the latest version: support@acebit.com.

Best regards

MrBob38 · **Joined:** Sat Dec 29, 2007 1:39 pm **Posts:** 3

Thanks for the reply. I did get the software from 1&1 but I did find the problem. I found in one of your forums that you have to turn off the "Protected Mode" for the browser. I tried this and the files downloaded without a problem.

thanks katrin

MrBob38 · **Joined:** Sat Dec 29, 2007 1:39 pm **Posts:** 3

I'm back. . . Where have I heard that before?? Anyway, It seems there is still a problem with the scheduler. I have 3 other users on the computer and they are always getting error messages when they log off. IT seems the scheduler is in the taskbar and you have to acknowledge the problem before it lets you off.

When I open the options and try to deselect the "run at windows startup" box, I get the error message - access violation at address 004046EC in Module 'WF_Scheduler.exe' Write of address 0000000C.

As the user tries to log off the message "This program is preventing you from logging off" appears. I am currently using Version 3.0.0.7,3.0.0.7 which I downloaded from 1&1 and I believe it is the most current one availible

Support (AceBIT) · **Posted:** Mon Mar 17, 2008 11:35 am

Hello,

we have answered you by private message.

Best regards

abc · **Joined:** Sun Jun 29, 2008 3:03 pm **Posts:** 1

Hi,
I am a 1&1 customer, and I think I got the same problem!
---------------------------
Wise-FTP Scheduler
---------------------------
Access violation at address 004CC381 in module 'WF_Scheduler.exe'. Read of address 00000000.
---------------------------
OK
---------------------------

Do I need to send email to support@acebit.com?

Katrin (AceBIT-Team) · **Posted:** Mon Jun 30, 2008 9:37 am

Hello,

I have just sent you am PM, too.

Unfortunately, we cannot post the answer openly. If anyone else is having a similar problem, please feel free to contact us here (or via email).

Best regards

pistoik · **Joined:** Fri Aug 15, 2008 5:26 pm **Posts:** 1

I am experiencing the same problem recently and yes I received mine from 1&1 as well.

Madagascar · **Joined:** Sat Aug 30, 2008 9:45 pm **Posts:** 1

Hello there, i am a 1&1 customer and I am geting this message:

Quote:

Access violation at address 004CA8E1 in module ´WF_Scheduler.exe´. Read of address 00000004

after I tryed to install IE7. I cannot work normaly with this issue so I need Answer ASAP!
Thanks!

copperknackers · **Joined:** Mon Oct 06, 2008 4:35 pm **Posts:** 1

I am having the same error, and got the WiseFTP software off 1and1. Can I get the fix too, please?

Support (AceBIT) · **Posted:** Mon Oct 06, 2008 5:15 pm

Hello,

I have just sent you a PM.

Best regards

Blinkstang · **Joined:** Tue Oct 28, 2008 11:41 pm **Posts:** 1

I've sent two emails over the course of the last two months (Sept 20th and Oct 2nd) and have yet to recieve a reply from your support department, so I thought I would post my email in this thread since I seem to be experiencing the same problem...

Hello,

I have 1and1 as my hosting and downloaded Wise FTP via the download panel. I am running Version 3.0, 3.0.0.7

I am running Vista Premium and was having a problem with an error message every time I startup my computer, "Stream Read Error". So then I see that Wise FTP Scheduler is running on startup in the taskbar. But when I go to the options menu and click the box so that it does NOT run on startup, it gives me the following error screen once I click ok, (I attached a pic of the popup window to this email).

I searched Google for help and found a thread on your support forum that recommended emailing you guys for a fix for this problem.

Thanks for the help!

-Edgar

.

Katrin (AceBIT-Team) · **Posted:** Wed Oct 29, 2008 10:57 am

Hello Edgar,

We are sorry that something went wrong with the e-mail communication.

I will send you a PM in a few minutes about your problem, maybe you could give me your e-mail address in return, so that I can check what happened to your inquiries by email.

Best regards

oddjob · **Joined:** Fri Nov 07, 2008 7:41 pm **Posts:** 1

I too have run into the dreaded "Stream read error". Yes, I installed vs.3 from 1and1. I can't reach the live update either, as an error: "Unable to write to C:\Program Files\AceBit\Wise-FTP\verinfo.inf" keeps popping up.

Thanks!

Support (AceBIT) · **Posted:** Mon Nov 10, 2008 11:35 am

Hello,

I have just sent you a private message to solve your problem.

Best regards

dwestley · **Joined:** Mon Nov 10, 2008 8:07 pm **Posts:** 1

I also have the same two issues and obtained my copy from 1and1. Please help!

D

Support (AceBIT) · **Posted:** Tue Nov 11, 2008 10:27 am

Hello,

I have also sent you a private message with a solution.

Best regards

scruffyprophet · **Joined:** Tue Dec 02, 2008 6:07 pm **Posts:** 1

I have the same situation, errors, copy obtained from 1and1. Thanks for the help

Support (AceBIT) · **Posted:** Tue Dec 02, 2008 6:31 pm

Hello,

I have just sent you a private message to solve this problem.

Best regards

hatnlvr · **Joined:** Thu Dec 18, 2008 11:42 pm **Posts:** 1

I am having the same problem. I am running Vista and at startup the scheduler fails and the client (ver 3.0.0.7) fails when I attempt an Update "Unable to write to C:\Program Files\Acebit\Wise-ftp\verinfo.inf". The FTP client was downloaded from 1&1 as part of my package.

Support · **Joined:** Thu Aug 21, 2008 1:59 pm **Posts:** 213

Hello,

I have sent you a private message to solve this problem.

Kind Regards
Marco

siva · **Joined:** Sun Jan 18, 2009 3:07 pm **Posts:** 1

Hi
I am a 1&1 customer, and I think I got the same problem!
---------------------------
Wise-FTP Scheduler
---------------------------
Access violation at address 004CC381 in module 'WF_Scheduler.exe'. Read of address 00000000
I am running on windsows vista.

Thanks
siva

Katrin (AceBIT-Team) · **Posted:** Mon Jan 19, 2009 10:37 am

Hello Siva,

I have sent you a private message, too.

Best regards

Katrin

glehmann · **Joined:** Mon Jan 26, 2009 5:10 pm **Posts:** 1

Same problem for me. I downloaded 3.0.0.7 from my ISP
(1and1) and I am getting the access violation.

I have sent an email off to AceBIT support also.

Katrin (AceBIT-Team) · **Posted:** Mon Jan 26, 2009 5:31 pm

Hello,

We have received and answer your e-mail as well, but just in case I will send you a PM with a solution.

Best regards

Katrin

alancranston · **Joined:** Wed Jan 28, 2009 10:07 pm **Posts:** 1

Hello, I have this same problem.

Alan

Katrin (AceBIT-Team) · **Posted:** Thu Jan 29, 2009 10:21 am

Hello Alan,

I have answered you by PM.

Best regards

nkempler · **Joined:** Wed Feb 11, 2009 1:45 am **Posts:** 1

i am also receiving a "stream read error" when using wise-ftp from 1and1. can you please email me the fix? thank you very kindly for your help.

Katrin (AceBIT-Team) · **Posted:** Wed Feb 11, 2009 12:31 pm

Hello,

For sure, I have sent you a PM.

Best regards

Katrin

aacreation · **Joined:** Fri Mar 06, 2009 9:35 pm **Posts:** 1

i am also receiving a "stream read error" when using wise-ftp from 1and1. can you please email me the fix? thank you very kindly for your help.

markusws · **Joined:** Sat Mar 21, 2009 9:55 am **Posts:** 1

I am having the same problem with the error messages using Vista Home Premium. Can you send me the fix? Thanks.

Katrin (AceBIT-Team) · **Posted:** Mon Mar 23, 2009 10:48 am

Hello,

Please check your private messages.

Best regards

janet1808 · **Joined:** Fri Apr 03, 2009 10:12 am **Posts:** 1

hello

i have the same problem:

acces violation at addres 004CA8E1 in module WF_Schedule.exe read of addres 00000004

can you please send me the awnser to fix this.

Katrin (AceBIT-Team) · **Posted:** Fri Apr 03, 2009 11:14 am

Hello,

please check your private messages.

Best regards

rjaf · **Joined:** Sat Apr 18, 2009 6:41 pm **Posts:** 1

I have the same problem. Please send fix. Thanks

dherb · **Joined:** Mon May 18, 2009 11:58 am **Posts:** 1

hi there!

for a long time i am also suffering from this errors caused by the wise-ftp scheduler.

so PLEASE someone help me with the solution.

why mustn`t it be written here for everyone to read? instead you have to register and beg for it...i don`t get the sense

also the company of 1&1 could have done something while they know, who has got this program!

well...thanks in advance!

Support (AceBIT) · **Joined:** Thu Mar 27, 2003 10:53 am **Posts:** 1843

Hello,

The thing is that you need to download the latest version 3 from 1&1 to get rid of this problem. We originally decided not to post the link openly, but as this problem does not seem to disappear, here now the solution:

Download and install this version of WISE-FTP 3 (1&1 edition):

http://212.227.222.247/service1u1/wiseftp3.exe

Click the "Unlock now" button in step 2 of the dialog box "Order and unlock WISE-FTP".

(This procedure is free of charge)

After you did this update, the error should be gone.

Best regards

AceBIT

Wise-FTP Scheduler "Stream read error"

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