program hangs using vista ultimate

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jenodorf
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program hangs using vista ultimate

Post by jenodorf » June 9th, 2008, 8:46 pm

Hi

has anyone had a problem using the program with vista ultimate? Whenever I open and then select a site then I get the "rotating circle" in vista and then it hangs until I use task manager.

I've posted to support just wondered if anyone else had had a problem

thanks

Ian

Katrin (AceBIT-Team)

Re: program hangs using vista ultimate

Post by Katrin (AceBIT-Team) » June 10th, 2008, 10:15 am

Hello Ian,

Just to make sure: You are talking about the latest version 5?

Best regards

jenodorf
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Re: program hangs using vista ultimate

Post by jenodorf » June 10th, 2008, 2:34 pm

Hi

yes I'm using the latest version on Vista ultimate sp1, p4 3.2 with 4gb ram.

It seems asif it hangs when reading theremote directory

Just about to try a reinstall

thanks

Ian

jenodorf
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Re: program hangs using vista ultimate

Post by jenodorf » June 10th, 2008, 8:43 pm

Ok tried a re install first told to do an uninstall took 90 minutes the n started a reinstall so far it's been on "wiseftp is configuring your system for 60 minutes"

Is this because of vista ultimate or am I missing some thing?

My old wsftp worked fine

thanks

Ian

Support (AceBIT)

Re: program hangs using vista ultimate

Post by Support (AceBIT) » June 11th, 2008, 10:37 am

Hello,

regarding your problem with install/uninstall of Wise-FTP: normally this should not take more than 1-2 minutes, so we assume that this a system problem. For example there could be an antivirus monitor which slowdowns the system very much.

Regarding your problem that Wise-FTP crahes: do you have checked the option "read all directories at connect"?

Best regards

jenodorf
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Re: program hangs using vista ultimate

Post by jenodorf » June 11th, 2008, 6:51 pm

Hi

I do not have the option checked for read all directories at startup.

As to anti virus/firewalls etc I have disabled them all.

It does work but it is so slow. I re installed wsftp to test that and it's as quick as before.

Any ideas?

thanks

Ian

Support (AceBIT)

Re: program hangs using vista ultimate

Post by Support (AceBIT) » June 12th, 2008, 10:50 am

Hello,

we have worked through the complete database of problems with Wise-FTP and Windows Vista but we have not found any problems similar to yours. We believe that it must be a problem with your system but unfortunately we do not have any other ideas, although we would like to help you here. Maybe we have some other customers here who have similar problems?

Best regards

jenodorf
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Posts: 12
Joined: June 9th, 2008, 7:12 pm

Re: program hangs using vista ultimate

Post by jenodorf » June 12th, 2008, 5:14 pm

Hi

Just ordered a new PC so I'll be installing that with a clean installation of vista next week. Hopefully that will solve all my problems.

I'm assuming there will be no problem with the activation?

cheers

Ian

Support (AceBIT)

Re: program hangs using vista ultimate

Post by Support (AceBIT) » June 13th, 2008, 8:43 am

Hello,

there should be no problems when you activate Wise-FTP again. If there are any problems, you can of course contact us.

Best regards

jenodorf
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Posts: 12
Joined: June 9th, 2008, 7:12 pm

Re: program hangs using vista ultimate

Post by jenodorf » June 13th, 2008, 10:35 am

Hi

spoke to Microsoft who of course denied any problems but a search on various internet sites revealed several mentions of a corruption/wrong version issue of windows installer causing the same problem I have.

Solution is only to install |Vistacertified software - fair enough I suppose.

When i install my new PC on Monday I'll watch out and see how it behaves

thanks

Ian

Katrin (AceBIT-Team)

Re: program hangs using vista ultimate

Post by Katrin (AceBIT-Team) » June 13th, 2008, 11:45 am

Hi Ian,

Thanks for the information and good luck - we hope that it will work and that there are no more problems with Wise-FTP in the future!

Best regards

jenodorf
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Posts: 12
Joined: June 9th, 2008, 7:12 pm

Re: program hangs using vista ultimate

Post by jenodorf » July 5th, 2008, 2:29 pm

Hi

just an update,

it appears the problem was caused by "windows installer" which seems to have got corrupted during the upgrade to Vista.

A new installation of Vista and reinstallation of my software has cured all problems.

Cheers

Ian

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