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Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 1:23 pm
by Gemma
Hi, was wondering if someone could help me, I keep getting an error message when trying to connect to my host. Its the first time I have done anything like this and not sure if I am doing it correctly. I have tried turning the firewall off but still not working.

Thanks for helping
Gem

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 1:36 pm
by Support (AceBIT)
Hello,

what error mesaage do you receive exactely?

To create a new FTP-site proceed as follows:

From the Tools menu, choose Site Manager to open the Site Manager dialog box.

In the Site Manager dialog box, click New Site.

Enter a unique name for the respective site in the Profile name field. This is only for your personal management of FTP sites.

Then enter your a Server address. This is the name of your website without prefixes like "http://" or "www"( e.g. mysite.com).

Now enter your Port. Generally this is ftp.

If you require an account number for your FTP account, enter the number in the Account field. In most cases, however, you can leave this field blank.

Enter your user name in the Username field. If you wish to log in as guest, enter anonymous. Please note that the user name is usually case sensitive.

Enter your passsword in the Password field. This entry is case-sensitive, too. If you have chosen anonymous as user name, simply enter your e-mail address in this field.

In the Connection type field, you can choose either FTP or SFTP. If you choose SFTP , the Advanced... button allows you to choose an Authentication Method.

In the Home directory field, you may (optionally) enter the path of a home directory on the FTP server, e.g. the root directory of your website.

In the Local directory field, you may (optionally) enter the path of a local home directory. This folder will be displayed when connecting to this server.

Enable the Passive checkbox to allow passive transfer.

Click on the Additional tab if you wish to define optional further settings.

Use global speed limits: To limit the speed of transfer using different options from those defined under Options/Connection and Transfer, disable the Use global speed limits checkbox and enter the respective parameters.

Check CRC: Enable this checkbox if the FTP server supports cyclical redundancy checking.

SSL-encrypted connection: Enable this checkbox if you wish to use SSL encryption when establishing the connection and your FTP server supports SSL encryption.

Linux Directory: You may optionally enter a Linux directory.

LIST Parameter(s): If the LIST parameter of your FTP server is not "-al", you can adjust the entry in this field accordingly.

The Use general proxy configuration option allows you to define your proxy settings. Disable the Use general proxy configuration checkbox to configure specific settings for this FTP site. When this checkbox is enabled, the settings defined under Options > Proxy Settings will be used for this FTP site.

Comments: You may enter any description or comment in this field.


Best regards,
AceBIT Support

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 3:41 pm
by Gemma
(500 Connection timed out (Winsock error #10060))

this is the error message I am getting, from what I can see everything you have mentioned is as I have it.

Please help.

Thanks
Gemma

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 3:48 pm
by Support (AceBIT)
Hello Gemma,

For that Winsock error 10060, you will find a number of solutions here in one of our FAQ articles: http://www.acebit.com/service/kb/article/000087

Please try those recommendations, we hope that one of them will help you.

Best regards

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 4:29 pm
by Gemma
thanks got it working now, thank you.

I have uploaded my file, now how to I get them to show on my domain, this is soo confusing.

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 7:45 pm
by Support (AceBIT)
Hello Gemma,

What are you uploading, .html files? Please ensure first of all that you have uploaded (for example) an index.htm file, which will show when someone enters the main name of your website, that is http://www.yourwebsite.com

If you upload a file, which is for example called abc.htm it can be accessed at http://www.yourwebsite.com/abc.htm (it would work this way for all other files too).

Please ensure that you upload your sites or files to the correct folder of your server, if any is specified by your hoster.

Best regards

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 9:57 pm
by chrisryder
Hi Support,

I'm also having the same problems as Gemma. I've tried all the suggestions on the support page but to no avail. I've also tried turning my firewall off totally and still nothing. Help!

Thanks
Chris

Re: Problem with connecting, new to all this. Help much need.

Posted: February 22nd, 2010, 10:02 pm
by chrisryder
These are the various errors I've been getting -
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:20:04)
! Unable to connect: themothersofgod.co.uk! (500 Connect error - Connection timed out (#10060))
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:20:33)
! Unable to connect: themothersofgod.co.uk! (500 Connect error - Connection timed out (#10060))
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:21:00)
! Unable to connect: themothersofgod.co.uk! (500 Connect error - Connection timed out (#10060))

! <--- [themothersofgod.co.uk] --->
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:22:36)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:23:09)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:23:32)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:23:59)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:29:07)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:40:29)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:40:59)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:41:37)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)

! <--- [themothersofgod.co.uk] --->
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:42:13)
! Unable to connect: themothersofgod.co.uk! (500 Connect error - Connection timed out (#10060))

! <--- [88.208.252.131 ] --->
! Connecting to 88.208.252.131 ... (22/02/2010 19:47:26)
! Unable to connect: 88.208.252.131 ! (500 Connect error - Connection timed out (#10060))
! Connecting to 88.208.252.131 ... (22/02/2010 19:48:01)
! Unable to connect: 88.208.252.131 ! (500 Connect error - Connection timed out (#10060))
! Connecting to 88.208.252.131 ... (22/02/2010 19:49:16)
! Unable to connect: 88.208.252.131 ! (500 Connect error - Connection timed out (#10060))

! <--- [88.208.252.131 ] --->
! Connecting to 88.208.252.131 ... (22/02/2010 19:50:03)
> Connect to: 88.208.252.131
< Connected to: 88.208.252.131
! Unable to connect: 88.208.252.131 ! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:50:39)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:51:09)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:51:38)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)
! Connecting to themothersofgod.co.uk ... (22/02/2010 19:58:22)
> Connect to: themothersofgod.co.uk
< Connected to: themothersofgod.co.uk
! Unable to connect: themothersofgod.co.uk! (The current connection has timeout)