Unable to edit ftp servers

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kennyrich
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Unable to edit ftp servers

Post by kennyrich » March 7th, 2011, 5:06 pm

Using v 5.5.3. I have transfered my ftp servers to my new computer by copying the wiseftpsrvs.bin file. While I can connect to my servers, I am now unable to edit them, and can see no information about them in the greyed-out dialogue boxes. Is there a step I have missed out?

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Support (AceBIT)
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Re: Unable to edit ftp servers

Post by Support (AceBIT) » March 10th, 2011, 10:49 am

Hello Kenny,

So your FTP servers are shown in the list on the left side, but if you select one, the fields are greyed out/empty? Did you install version 5 on your new PC as well or is it a later version?

Best regards
AceBIT - Support -

kennyrich
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Re: Unable to edit ftp servers

Post by kennyrich » March 10th, 2011, 2:06 pm

Support (AceBIT) wrote:Hello Kenny,

So your FTP servers are shown in the list on the left side, but if you select one, the fields are greyed out/empty? Did you install version 5 on your new PC as well or is it a later version?

Best regards
Problem partly solved - I did install 5.5.8 which I had on my old computer, but have just loaded 5.5.9 which seems to have solved the issue. however, now it tells me I have a trial version, where as previously on my old computer I had licensed version, but can't find the key to activate it on my new computer...

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Re: Unable to edit ftp servers

Post by Support (AceBIT) » March 14th, 2011, 1:34 pm

Hello Kenny,

In this case, please send us an email to support@acebit.com with the registration information (email address, full name and approximate purchase date) you used when purchasing the software - or if you did not receive it directly from us, please let us know, from which partner you received WISE-FTP 5.

We can then look up your unlock code in our database.

Best regards
AceBIT - Support -

kennyrich
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Re: Unable to edit ftp servers

Post by kennyrich » March 19th, 2011, 1:30 pm

You very kindly emailed my my registration code - I saw it yesterday evening around 10pm on my telephone, but when I came to look for it this morning, it had vanished. I've checked junk, spam, deleted folders, but no sign. Mlost peculair. Could you possibly email it once more. Many thanks.

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Re: Unable to edit ftp servers

Post by Support (AceBIT) » March 22nd, 2011, 3:03 pm

Hello Kenny,

That's strange. Unfortunately, it is difficult to find the email you are referring to as your email address/name is probably different from the user name you have here. Could you please resend your original request?

Thanks & best regards
AceBIT - Support -

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