trouble DOWNloading files from FTPS site

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davidascher
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trouble DOWNloading files from FTPS site

Post by davidascher » August 9th, 2013, 3:16 am

I can rarely successfully download files from this FTPS site but I have no trouble at all UPloading files. I do not see any meaningful error messages in the log so I do not know how to proceed to troubleshoot this.

Is there some way to get more information logged? what else can I tell you to help with troubleshooting??

thanks
Dave Ascher

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Stefan (AceBIT Team)
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Re: trouble DOWNloading files from FTPS site

Post by Stefan (AceBIT Team) » August 9th, 2013, 5:23 pm

Hello Dave,

could you please tell us, what ftps site that is? Are you using the explicit or implicit mode?

No information is meaningless ;) Could you please post the part of the log with the failed download?

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Re: trouble DOWNloading files from FTPS site

Post by davidascher » August 9th, 2013, 6:26 pm

the site is ftp.theemergenceproject.net

Using FTPS - explicit TLS/SSL
Explicit Auth Type is Auth TLS

I noticed the following

> RETR /events.htm
< 150-Accepted data connection
< 150 51.3 kbytes to download
< 226-File successfully transferred
< 226 0.014 seconds (measured here), 3.68 Mbytes per second
! 51.3Kbytes received/sent in 281 milliseconds

But the file is NOT transferred and the Transfer List status shows it as failed.

And then at the end of the log there is this:

< 999 Transfer Failed: /events.htm - Last Message:

No error information at all.

! <--- [ftp.theemergenceproject.net] --->
! Connecting to ftp.theemergenceproject.net ... (8/9/2013 12:14:40 PM)
! Unable to connect: ftp.theemergenceproject.net! (500 ESocketException: Connect: No Port Specified)
! Connecting to ftp.theemergenceproject.net ... (8/9/2013 12:14:43 PM)
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:15. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> FEAT
< 211-Extensions supported:
< EPRT
< IDLE
< MDTM
< SIZE
< MFMT
< REST STREAM
< MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
< MLSD
< XDBG
< AUTH TLS
< PBSZ
< PROT
< TVFS
< ESTA
< PASV
< EPSV
< SPSV
< ESTP
< 211 End.
> SYST
< 215 UNIX Type: L8
> CWD /
< 250 OK. Current directory is /
> PWD
< 257 "/" is your current location
> PASV
< 227 Entering Passive Mode (68,180,151,123,191,170)
> LIST -al
< 150 Accepted data connection
< 226-Options: -a -l
< 226 290 matches total
! 22.7Kbytes received/sent in 234 milliseconds
> PWD
< 257 "/" is your current location
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:16. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:16. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:16. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
> CWD .
< 250 OK. Current directory is /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:16. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:17. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
< 250 OK. Current directory is /
> PASV
< 227 Entering Passive Mode (68,180,151,123,165,178)
> RETR /events.htm
< 150-Accepted data connection
< 150 51.3 kbytes to download
< 226-File successfully transferred
< 226 0.014 seconds (measured here), 3.68 Mbytes per second
! 51.3Kbytes received/sent in 281 milliseconds
> QUIT
< 221-Goodbye. You uploaded 0 and downloaded 52 kbytes.
< 221 Logout.
> PWD
< 257 "/" is your current location
> PWD
< 257 "/" is your current location
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:19. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
> PWD
< 257 "/" is your current location
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:19. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:19. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:19. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
! Connecting for upload/download...
< 220-Welcome to the Yahoo! Web Hosting FTP server
< 220-Need help? Get all details at:
< 220-http://help.yahoo.com/help/us/webhosting/gftp/
< 220-
< 220-No anonymous logins accepted.
< 220-Yahoo!
< 220-Local time is now 09:20. Server port: 21.
< 220-This is a private system - No anonymous login
< 220 You will be disconnected after 5 minutes of inactivity.
> AUTH TLS
< 234 AUTH TLS OK.
! SSL handshake OK
> USER XXXusernamehiddenXXX
< 331 User XXXusernamehiddenXXX OK. Password required
> PASS (hidden)
< 230 OK. Current directory is /
> TYPE I
< 200 TYPE is now 8-bit binary
> CWD /
< 999 Transfer Failed: /events.htm - Last Message:
> CWD .
< 250 OK. Current directory is /
Dave Ascher

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Stefan (AceBIT Team)
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Re: trouble DOWNloading files from FTPS site

Post by Stefan (AceBIT Team) » August 13th, 2013, 4:31 pm

Hello Dave,

are you experiencing this issue with our latest version as well?

You can download a trial and see if it works:

http://www.wise-ftp.com/download.htm

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Re: trouble DOWNloading files from FTPS site

Post by davidascher » August 13th, 2013, 7:00 pm

I have downloaded the trial version and it seems to fail exactly the same way. In addition, the Automatic selection of Binary vs. Ascii file types does not work. It looks like you have already released this version... if so, you really need to think about an update to fix the AUTO selection of Binary/Ascii file type.

I tried downloading .htm files (which are listed as ASCII in the configuration) and .jpg files. The selection of auto for file types seemed to do absolutely nothing. This was NOT a problem in Version 7.
Dave Ascher

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Re: trouble DOWNloading files from FTPS site

Post by davidascher » August 13th, 2013, 9:05 pm

I am suddenly getting these messages in the log when I connect to this site using WS-FTP 7:

> PORT 10,0,0,9,14,32
< 500 I won't open a connection to 10.0.0.9 (only to 66.30.72.217)
> PWD
< 257 "/" is your current location
> PORT 10,0,0,9,14,33
< 500 I won't open a connection to 10.0.0.9 (only to 66.30.72.217)
> CWD .

When the site opens, I only see a folder icon with nothing below it.

I do not get them with WS-FTP 8 and I didn't get them before with WS-FTP 7. Did the installation of WS-FTP 8 do something to break WS-FTP 7?? I do seem to recall a cryptic message about something needing to be fixed after installing WS-FTP 8 if I wanted to go back and use WS-FTP 7.

thanks.
Dave Ascher

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Re: trouble DOWNloading files from FTPS site

Post by Stefan (AceBIT Team) » August 14th, 2013, 10:54 am

Hello Dave,

there seems to be a conflict between the two versions. Please uninstall and reinstall them one at a time.

That must also be the reason, why the auto mode is not working. We can't reproduce that problem neither.

About the initial issue, we would suggest trying another protocol and/or active vs. passive mode.

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Re: trouble DOWNloading files from FTPS site

Post by davidascher » August 14th, 2013, 5:24 pm

I hope that it will not come as a shock to you that I have no control over the protocol for this server. It is part of Yahoo Small Business Services and they determined that the only way to FTP to their web servers is by using SFTP. So I am stuck as far as that goes.

I could send you my credentials so you could try connecting to the ftp site yourself. I can I best do that without exposing them on this forum?

I will uninstall v7 (I don't quite get why that is not done automatically as part of the V8 install) and let you know what I find as far as the functioning of the "auto" mode.
Dave Ascher

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Re: trouble DOWNloading files from FTPS site

Post by Stefan (AceBIT Team) » August 14th, 2013, 5:38 pm

Hello Dave,

you can send us the information via email:
The best would be, if you could create an additional test account for us, so that you don't have to send us your personal login. However, we don't know what's Yahoo policy about this; if it's possible.

Then we will try it out ourselves and hopefully we will find a solution.

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Re: trouble DOWNloading files from FTPS site

Post by davidascher » August 17th, 2013, 12:38 am

I neglected to mention (and you neglected to ask) that I was running Wise-FTP with Windows XP. I recently purchased a Windows 8 machine; I downloaded Wise-ftp7 and it seems to work just fine. No problems that I can see, so far.

I guess it is definitely time to retire the XP box.
Dave Ascher

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Re: trouble DOWNloading files from FTPS site

Post by Stefan (AceBIT Team) » August 19th, 2013, 10:57 am

Hello Dave,

we're glad it finally works for you as well. :)

However, we can't confirm that Windows XP was the problem. We tried it on Windows XP and it worked. :|

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