distribution errror codes

This forum is designated to discuss WinSurvey.
Post Reply
Jorritg
Newbie
Newbie
Posts: 1
Joined: February 6th, 2008, 11:49 am

distribution errror codes

Post by Jorritg » February 6th, 2008, 11:54 am

Hi,
Whenever I try to send a survey using the participation manager, i get either of two error msgs:
Cannot connect to email server (name). #Socket error 11001
Cannot connect to email server (name). #Socket error 11004

What im I doing wrong?

Support (AceBIT)

Re: distribution errror codes

Post by Support (AceBIT) » February 6th, 2008, 1:43 pm

Hello,

these error messages mean that the program could not resolve the DNS name of the SMTP server. We would recommend you to use for your outgoing e-mail server rather the IP address than the server name.

Please also make sure that no firewall prevents PartMan.exe from connecting to the internet.

Best regards

Post Reply