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Backup skips files with error(5)

Posted: July 8th, 2005, 1:26 pm
by RoyCoates
I'm backing up to an FTP server using no encryption or compression but find that the backup report lists many files with:

Result: Access is denied (Code: 5)

I cannot see any reason for this, the files are often jpeg's or text files not in use and with no odd attributes set.

Can you shed any light on error 5 ??

Thanks.

Posted: July 8th, 2005, 3:23 pm
by AceBIT Support
Hello,

You get an error code 5 because Acebackup couldnt access the mentioned files. Maybe the text files are config files for a program running in the background? Normally another program has exclusive rights for these failed files - AceBackup was not allowed to access them.
Are you using the program with admin rights? Are the failed files "your" files, or files from another user?

______________
Best regards
AceBIT - Support -

Posted: July 8th, 2005, 3:32 pm
by RoyCoates
The files are mine. I have full admin rights. The files are not part of any running process. A quick look through last nights log shows various jpg and html files which are certainly not in use. I can open these using IE, notepad whatever without any problem.

Any ideas?

Thanks.

Posted: July 8th, 2005, 3:46 pm
by AceBIT Support
Hello,

Where are those files located? Maybe in the "Temporary Internet Files" directory?

_______________
Best regards
AceBIT - Support -

Posted: July 8th, 2005, 3:48 pm
by RoyCoates
Nope. The files are in various directories created by me, none of the folders are system created.

Posted: July 8th, 2005, 4:30 pm
by AceBIT Support
Hello,

We talked to our developer team and they said AceBackup is using standard Windowsroutines to copy/backup your files. When the error code 5 appears, there is a process or program which still uses this files. For example : you shouldnt be able to delete/copy these files manually in windows explorer as well. Maybe later when the blocking process/program has released the files, but not in the moment the backup runs and AceBackup returns the code 5.

_______________
Best regards
AceBIT - Support -

Posted: July 8th, 2005, 5:14 pm
by RoyCoates
Sorry, but I can cut/paste/copy/rename and delete these files using windows explorer (I'm running Windows XP Pro).

This is really quite baffling!

Posted: July 8th, 2005, 5:42 pm
by RoyCoates
A quick update... I just wrote a small Delphi program which can happily read the files that Acebackup is failing on.

Posted: July 11th, 2005, 10:54 am
by AceBIT Support
Hello,

That is very strange! Can you please send us an e-mail with your system specifications? (OS, Service Packs, special Software installed, Firewall/Virus Software etc.) The address is support@acebit.com .
We will forward the information to our developer team and see what they can do. Thanks a lot for your patience!

________________
Best regards
AceBIT - Support -