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My Cd Burner not recognised

Posted: July 11th, 2008, 2:50 pm
by Eltin
I have Ace Backup 2.1 installed on my computer and I am running Windows 98SE. When I go to back up data using my CD Burner I get a message telling me that "The CD/DVD drive does not support writing. It will however, back up to my hard drive.

My CD Burner is a "CyberDrive CW099D" and it works fine as I use it all the time. I don't understand why ACE Backup won't recognise my Burner. Can anyone please help me?

Thanking you

Dennis

Re: My Cd Burner not recognised

Posted: July 14th, 2008, 6:06 pm
by Support (AceBIT)
Hello,

unfortunately we cannot do much there as the vendor of the components used for burning did not update these components for a long time and therefore it is possible that some devices are not supported.

Best regards