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Trouble first using Ace Backup

Posted: February 20th, 2014, 11:46 pm
by jwells
I set up FTP Ace Backup and created a backup project which originally worked. Then stopped working. When I try to create a new project and get to the end it tells me there is no folder xxxxx do you want to create one. Even though I know the folder exists on the FTP I tell it yes. Then I get an error that the directed was not created along with a message that says directory change was successfull. You can't go beyond the wizzard at this point. After reading and trying a few things I uninstalled AceBackup and did a reinstall. Still having the same problem.
What am I doing wrong?

Re: Trouble first using Ace Backup

Posted: February 21st, 2014, 10:38 am
by Stefan (AceBIT Team)
Hello jwells & welcome to the forum!

Did you check if there is enough space available on your server and if the FTP user has full permissions?

Re: Trouble first using Ace Backup

Posted: February 21st, 2014, 8:05 pm
by jwells
Yes. I have plenty of space. I can log in using a command line interface and I can access it as a network device using windows explorer and also using mycloud. However I cannot FTP to the site using IE in either passive or active. For a short time it recognized the directories. It seems like I may have corrupted a config file or something.