Support Case Response Time

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luddy
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Joined: January 19th, 2013, 9:50 pm

Support Case Response Time

Post by luddy » October 16th, 2017, 11:43 pm

Why do I open a support case and it just sits for days on end with no response? :?

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AceBIT
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Joined: March 20th, 2003, 8:08 pm

Re: Support Case Response Time

Post by AceBIT » January 25th, 2018, 11:45 pm

Dear luddy, we respond during working days (no weekend/holidays) within 48 hours to all tickets you send you info@acebit.de
Beste Grüße aus Darmstadt! - Best regards from Darmstadt!

AceBIT GmbH, Holzhofallee 15, 64295 Darmstadt, Deutschland - Tel.: +49 61 51 136 50-0, Fax: +49 61 51 136 50-20, E-Mail: info@acebit.de, Web: https://www.acebit.de

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