Backup skips files with error(5)
Backup skips files with error(5)
I'm backing up to an FTP server using no encryption or compression but find that the backup report lists many files with:
Result: Access is denied (Code: 5)
I cannot see any reason for this, the files are often jpeg's or text files not in use and with no odd attributes set.
Can you shed any light on error 5 ??
Thanks.
Result: Access is denied (Code: 5)
I cannot see any reason for this, the files are often jpeg's or text files not in use and with no odd attributes set.
Can you shed any light on error 5 ??
Thanks.
Hello,
You get an error code 5 because Acebackup couldnt access the mentioned files. Maybe the text files are config files for a program running in the background? Normally another program has exclusive rights for these failed files - AceBackup was not allowed to access them.
Are you using the program with admin rights? Are the failed files "your" files, or files from another user?
______________
Best regards
AceBIT - Support -
You get an error code 5 because Acebackup couldnt access the mentioned files. Maybe the text files are config files for a program running in the background? Normally another program has exclusive rights for these failed files - AceBackup was not allowed to access them.
Are you using the program with admin rights? Are the failed files "your" files, or files from another user?
______________
Best regards
AceBIT - Support -
Hello,
We talked to our developer team and they said AceBackup is using standard Windowsroutines to copy/backup your files. When the error code 5 appears, there is a process or program which still uses this files. For example : you shouldnt be able to delete/copy these files manually in windows explorer as well. Maybe later when the blocking process/program has released the files, but not in the moment the backup runs and AceBackup returns the code 5.
_______________
Best regards
AceBIT - Support -
We talked to our developer team and they said AceBackup is using standard Windowsroutines to copy/backup your files. When the error code 5 appears, there is a process or program which still uses this files. For example : you shouldnt be able to delete/copy these files manually in windows explorer as well. Maybe later when the blocking process/program has released the files, but not in the moment the backup runs and AceBackup returns the code 5.
_______________
Best regards
AceBIT - Support -
Hello,
That is very strange! Can you please send us an e-mail with your system specifications? (OS, Service Packs, special Software installed, Firewall/Virus Software etc.) The address is support@acebit.com .
We will forward the information to our developer team and see what they can do. Thanks a lot for your patience!
________________
Best regards
AceBIT - Support -
That is very strange! Can you please send us an e-mail with your system specifications? (OS, Service Packs, special Software installed, Firewall/Virus Software etc.) The address is support@acebit.com .
We will forward the information to our developer team and see what they can do. Thanks a lot for your patience!
________________
Best regards
AceBIT - Support -